We hope that you adore what you ordered from 360CASHMERE but, in the event that you don't, we've made it quick and easy to return items to us. For US orders, please click the button below and follow the instructions there to start your return. For International orders, contact us at stylist@360cashmere.com to request a return authorization.

Returns/exchanges are accepted within 21 of receiving your order.

• Merchandise must be unworn, unwashed, and placed back into the original bag.
• After we have received your return, please allow 14-21 business days for processing. Refunds will be issued in the form of which payment was received.
• Shipping charges, if applicable, are non-refundable.
• If you receive an item that is damaged, please contact customer service immediately.
• Gift cards are final sale.
  

To return a gift, please visit our return portal here. Under the email input field you will see a link titled "Gift return?". Once you click on that, you will be prompted to input the order number and your email so that we can send you a gift card for the total value of the return that you can use on a new purchase.

After we have received your return, please allow 14-21 business days for processing. Refunds will be issued in the form of which payment was received.

*During this time, please allow a few additional days for processing. 

Shipping charges are non-refundable.

Final sale items are not eligible for return, exchange or store credit. No exceptions.

Afterpay is offered as a payment method in the checkout section.

Afterpay allows you to break your order total into 4 interest-free payments. Pay for your purchase over 4 equal installments, due every two weeks!

To keep our shipping process as efficient as possible for everyone, we are unable to edit or cancel orders once they have been placed.

If you have a promotional code or gift card to use, you can input that once you have reached checkout, in the box labeled "Gift code or discount code". If you receive an error message and the discount it not applied to the order, please feel free to reach out to us for assistance.

Unfortunately, we sometimes oversell an item and will need to cancel and refund your order. We never want to do this but with popular items, it can happen. You will always be notified and refunded promptly if this happens and we can always suggest a similar item.

Yes! You can view our size chart here and if you still have questions, feel free to reach out to one of our stylists.

• • • • • Dry clean or hand wash only.
        • To hand wash, bathe your cashmere in cold water with gentle detergent. Do not rub the fabric against itself or pull because it can stretch and lose its shape. Lay flat. Be patient.
        • Cashmere its most delicate when fibers are wet. You want to press and gently squeeze excess water out of your garment, place it on a dry towel and carefully roll it up. Once your towel has absorbed as much moisture as possible, lay flat to dry.
        • To avoid cashmere from growing always fold, do NOT hang. Your cashmere will thank you!

We don't recommend hanging your cashmere, since pure cashmere sweaters and accessories have the tendency to grow and lose shape when left to hang. Folding your cashmere and storing in our bags prevents moths from snacking on your favorite sweater. Toss a cedar ball in for extra freshness.

To create an account with us, you can either reach out to one of our stylists and we can send you an account invite OR you can go here and input your name and email address.

We hope that you adore what you ordered from 360CASHMERE but, in the event that you don't, we've made it quick and easy to return items to us. For US orders, please click the button below and follow the instructions there to start your return. For International orders, contact us at stylist@360cashmere.com to request a return authorization.

Returns/exchanges are accepted within 21 days of receiving your order.

• Merchandise must be unworn, unwashed, and placed back into the original bag.
• After we have received your return, please allow 14-21 business days for processing. Refunds will be issued in the form of which payment was received.
• Shipping charges, if applicable, are non-refundable.
• If you receive an item that is damaged, please contact customer service immediately.
• Gift cards are final sale.
• Items marked as final sale, or purchased during our warehouse sale, cannot be returned or exchanged.
  

To return a gift, please visit our return portal here. Under the email input field you will see a link titled "Gift return?". Once you click on that, you will be prompted to input the order number and your email so that we can send you a gift card for the total value of the return that you can use on a new purchase.

After we have received your return, please allow 14-21 business days for processing. Refunds will be issued in the form of which payment was received.

Shipping charges are non-refundable.

Final sale items are not eligible for return, exchange or store credit. No exceptions.

Afterpay is offered as a payment method in the checkout section.

Afterpay allows you to break your order total into 4 interest-free payments. Pay for your purchase over 4 equal installments, due every two weeks!

To keep our shipping process as efficient as possible for everyone, we are unable to edit or cancel orders once they have been placed.

If you have a promotional code or gift card to use, you can input that once you have reached checkout, in the box labeled "Gift code or discount code". If you receive an error message and the discount it not applied to the order, please feel free to reach out to us for assistance.

Unfortunately, we sometimes oversell an item and will need to cancel and refund your order. We never want to do this but with popular items, it can happen. You will always be notified and refunded promptly if this happens and we can always suggest a similar item.

Yes! You can view our size chart here and if you still have questions, feel free to reach out to one of our stylists.

• • • • • Dry clean or hand wash only.
        • To hand wash, bathe your cashmere in cold water with gentle detergent. Do not rub the fabric against itself or pull because it can stretch and lose its shape. Lay flat. Be patient.
        • Cashmere its most delicate when fibers are wet. You want to press and gently squeeze excess water out of your garment, place it on a dry towel and carefully roll it up. Once your towel has absorbed as much moisture as possible, lay flat to dry.
        • To avoid cashmere from growing always fold, do NOT hang. Your cashmere will thank you!

We don't recommend hanging your cashmere, since pure cashmere sweaters and accessories have the tendency to grow and lose shape when left to hang. Folding your cashmere and storing in our bags prevents moths from snacking on your favorite sweater. Toss a cedar ball in for extra freshness.

To create an account with us, you can either reach out to one of our stylists and we can send you an account invite OR you can go here and input your name and email address.